How can we help?

Go to our tracking page and enter your tracking ID. You can enter up to 10 IDs at once and see the status, the history and the latest location of each shipment.

Your tracking ID is given to you when your shipment is booked. Check your booking confirmation or your receipt. If you cannot find it, contact us and we will help.

The price depends on the distance between the two places, the weight of your package (the real weight or the space it takes up, whichever is higher), the service you choose, and a fuel surcharge. You can add insurance. Try the rate calculator. The price you see is an estimate, and the final price is confirmed when you book.

It depends on the distance and the service. Express by air is the fastest, while ground and ocean freight take longer. The rate calculator shows an estimated delivery range for every service.

Ask for one if your shipment is heavy or oversized, needs special handling, is a full or part container, or if you ship regularly and want a tailored rate. Send your details on the custom quote page.

Yes. In the rate calculator, enter the value of your shipment and tick the insurance option to see the cost.

Some items, such as dangerous goods and illegal items, cannot be sent or need special handling. If you are unsure about something, contact us before you ship it.

We are sorry if that happens. Contact us with your tracking ID, a description of what happened and photos if you have them, and our team will look into it.

Contact us as soon as possible with your tracking ID. Whether the address can be changed depends on where your shipment is.

Never click links in messages you did not expect. Enter your tracking ID on our own website instead, and read our fraud awareness tips. We will never ask for your password or a one-time code.