Customs tools

When a shipment crosses a border, the customs authority checks it, makes sure the paperwork is right, and decides whether duties and taxes must be paid. The shipment is released once it is cleared.

Duties are charges on goods entering a country. Taxes, such as VAT or sales tax, may also apply. The amount depends on the destination country, the type of goods and their value. Some low-value shipments are exempt, and the limits differ by country.

For documents, usually none beyond a clear description. For goods, a commercial invoice and a packing list are the most common, and sometimes also certificates, licences or an importer tax number. Use the checklist above for a starting point.

An HS (Harmonized System) code is an international number that describes what a product is. Customs uses it to work out the duties. Putting the right code on your invoice helps avoid delays.

It depends on what was agreed when the shipment was booked. Usually the receiver pays on arrival, unless the sender agreed to pay in advance. Check this before you ship, so there are no surprises.

Many countries ban or limit items such as weapons, illegal drugs, certain chemicals, batteries, perishable food, live animals and cash. The rules depend on the route, so ask us before you ship anything unusual.

Common reasons are missing or unclear documents, a value that looks too low, restricted items, or an unpaid duty. Contact us with your tracking ID and we will tell you what is needed.